Agent completes insurance course

Shannon MacInnes of Simi Valley, an agent for Farmers Insurance Group, recently completed the Agency Operations Course at the University of Farmers, a training facility in Agoura Hills.

The university offers training to Farmers' 14,000 agents and their staff, 500 district managers and 10,000 claims staff year round.

"Shannon completed the Agency Operations Course, which is clearly defined and targeted to enhance the professional skills of Farmers' agents," said Annette Thompson, company vice president. "The course gives an agent the ability to learn how to successfully understand the needs of Farmers' customers and help them choose the right insurance to meet their needs."